Contact
Contact Details for Jellyblue Orders and This Website
Quick answer
Orders, tracking, changes and refunds go to the order desk on +1 (302) 200-3480. Questions about this website go to [email protected], Mon-Fri 9:00am-5:00pm ET, and that inbox cannot see a single order. Bottles go back to the returns address, never to the office. The number printed on the label belongs to the distributor.
Which Jellyblue route answers which question?
Two routes are staffed, and they do not overlap. One can see your order. The other can see this website. Sending a question to the wrong one costs at least a day.
The rule is short. Anything involving money, a parcel or a bottle goes to the phone. Anything involving a sentence on a page goes to the inbox.
Every published Jellyblue contact route, and its limits
Read the third column before picking a row. That is where most wasted messages are avoided.
| Route | Use it for | What it cannot do | When |
|---|---|---|---|
| Order desk, +1 (302) 200-3480 | Tracking, changes, cancellations and refunds | Edit this website or answer a medical question | The hours printed on your order email |
| Website inbox, [email protected] | Errors on a page, broken links, privacy requests, press | See an order, move a parcel or start a refund | Mon-Fri 9:00am-5:00pm ET |
| Sales email, [email protected] | Questions about the listing and the offer | Replace the phone line once an order exists | Not published |
| Label number, +1 (507) 448-8190 | The distributor printed on the bottle wrap | Take orders, tracking or refunds for this site | Not published |
| Returns, 1790 Broadway, Floor 11, New York, NY 10019, USA | Bottles posted back inside the guarantee window | Handle a refund on its own, with no call first | While the window is open |
| Office, 590 Madison Avenue, Floor 21, New York, NY 10022, USA | Written correspondence with the company | Accept returned bottles of any kind | Business hours |
Why does the number on the bottle reach the wrong desk?
The wrap prints a distributor block: Gex Corporation LLP, PO Box 12730, Ogden, UT 84404, +1 (507) 448-8190, [email protected] (as printed on the label). That number is genuine, and it is the wrong one to call about your order.
The order desk that took your money, holds your tracking and issues refunds is +1 (302) 200-3480. It is the number on the sales page, not the number on the bottle. Two different companies sit behind those digits.
| Number | Whose it is | Use it for |
|---|---|---|
| +1 (302) 200-3480 | The order desk reached from the sales page | Tracking, changes, cancellations and refunds |
| +1 (507) 448-8190 | Gex Corporation LLP, Ogden, UT, printed on the label | The distributor block on the wrap |
What can the website inbox actually do?
[email protected] exists so mistakes on these pages can be reported and fixed. It is staffed Mon-Fri 9:00am-5:00pm ET and it is read by the people who write the pages.
- A fact on a page that contradicts the wrap on the bottle you received
- A milligram figure, caution or storage line that no longer matches the panel
- A broken link, a wrong heading or a plain typing error
- A privacy request about data this website holds
- Press and partnership questions
- It cannot find, change or cancel an order
- It cannot see tracking, a carrier or a delivery date
- It cannot issue a refund or start a return
- It cannot answer a medical or dosing question
Include the page address and quote the line you are questioning. A correction that names the sentence gets made. One that says something is wrong somewhere rarely does.
What should you have ready before calling about Jellyblue?
Your order ID
It sits in the confirmation email. Without it the desk cannot find the purchase and the call stalls before it starts.
The bottle in front of you
30 gummies, the blue raspberry flavor line and the lot printed on the base all come up. Have the wrap where you can read it.
Your question in one sentence
Late parcel, wrong pack, short count, refund request. Say which before anything else and the call gets shorter.
Photographs, if something is wrong
The sealed parcel, the front of the bottle and the panel settle almost every dispute about what arrived.
Somewhere to write
Take the date, the name of whoever answers and what was agreed. Short notes end long arguments.
Which address is which, and what goes to each?
| Address | Purpose | Do not send |
|---|---|---|
| 590 Madison Avenue, Floor 21, New York, NY 10022, USA | Company correspondence about this website | Bottles, returns or anything needing a refund |
| 1790 Broadway, Floor 11, New York, NY 10019, USA | Returned bottles inside the guarantee window | Letters expecting a written reply |
Post bottles only to 1790 Broadway, Floor 11, New York, NY 10019, USA, with your full name, email, and order ID inside the parcel. Buyer pays return shipping; use tracking, and return postage is not refunded, so a six-bottle parcel costs more to send back than one tub.
Refunds run 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card. The window is 60 days from purchase, unless the sales page prints a longer window, and the refund page sets out each stage in order.
What happens after you get in touch?
Expectations are easier to hold than hopes, so here is what each route does once it has your message.
- A call about an order is handled while you are on the line, which is why the order ID matters
- A returned parcel is credited only once it arrives, which is why tracking is not optional
- A page correction is checked against the label wrap before anything on the page changes
- A privacy request is answered from the website side, with no view of your order
None of these routes can tell you whether the product will suit you. That answer needs someone who can see your history and your prescriptions, and nobody on a support line can do that.
Which Jellyblue page answers faster than a phone call?
Several common questions are already written down, which beats waiting on a line.
Where is my parcel?
What is published about origin, tracking and timing, and what is not.
Read more →How does the guarantee work?
The 60-day window, who pays return postage and what goes in the parcel.
Read more →Is this the right bottle?
The arrival checklist, the lot and CoA references and what they do not prove.
Read more →Short questions are collected on the FAQ page, and the company behind these pages is described on the about page.
Contact questions from Jellyblue buyers
What is the fastest way to reach someone about an order?
The order desk on +1 (302) 200-3480. It is the only published route that can see an order, move a shipment or start a refund, so a call there saves a day over any email.
Can I email about a refund instead of calling?
The website inbox cannot open one, because it has no view of order records. A refund starts with a call to +1 (302) 200-3480 and your order ID, inside the 60-day window.
Is the phone number on the Jellyblue label the order desk?
No. +1 (507) 448-8190 belongs to Gex Corporation LLP, Ogden, UT, the distributor printed on the wrap. Calling it about an order spends time you may not have inside the refund window.
What is [email protected] for?
It is the sales email printed alongside the distributor block on the label. It is not the website inbox and it is not a substitute for the order desk once a parcel is on its way.
What hours is the website inbox staffed?
Mon-Fri 9:00am-5:00pm ET. Anything sent outside those hours waits in the queue, so a late parcel or a refund deadline should go to the phone line instead.
Where do returned bottles go?
1790 Broadway, Floor 11, New York, NY 10019, USA. Put your full name, email, and order ID in the parcel, use a tracked service and keep the receipt until the credit lands on your card.
Can I post the bottles to the office address instead?
No. The office at 590 Madison Avenue, Floor 21, New York, NY 10022, USA handles correspondence and does not process returns. A parcel sent there will not be credited, and the guarantee clock does not pause while it sits in the wrong building.
Will anyone on these routes answer a medical question?
No. Nobody here is qualified to advise on medicine, a condition or a dose beyond what the label prints. Those questions belong with your own doctor or pharmacist.
Ready when you are
Order Jellyblue from the authorized outlet
Packs of 1, 2, 3 or 6 bottles, 30 gummies each, priced on the secure order page. Every order has a 60-day money-back guarantee. Questions first? Every desk is listed on this page.
Keep reading
Jellyblue Guarantee
Sixty days from purchase, one phone number, and who pays for the return parcel.
Read →BuyingJellyblue Shipping
Ships from the US, tracking in the order email, and the delivery details nobody publishes.
Read →BuyingJellyblue Refund Policy
The claim in order: what to gather, what to say, what to post, and what each stage takes.
Read →